Canny vs Help Scout
When comparing Canny vs Help Scout, the Slant community recommends Help Scout for most people. In the question“What are the best user support & feedback services?” Help Scout is ranked 6th while Canny is ranked 14th. The most important reason people chose Help Scout is:
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
Ranked in these QuestionsQuestion Ranking
Pros
Pro Users don't have to sign in to give feedback
Pro You can choose whether search engines index feedback
You can choose between private, unlisted, or search-indexed. This will help drive users who Google for problems to find your official feedback forums.
Pro Integrations
Integrates with Slack, Jira, Zapier, etc.
Pro Fast and helpful support
The Help Scout team responds to any questions, concerns and suggestions quite quickly.
Pro Actively developed
Help Scout is constantly being improved with features being updated and new features added on a regular basis.
The developers do a great job of acting on user suggestions.
Cons
Con No freemium pricing plan
Con No mobile app
For anyone who may need to work on the go, keep in mind that Help Scout does not currently have a mobile app.